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이전 질문 게시판은 새 글 쓰기를 막았습니다. [질문 게시판]을 이용바랍니다.
통합규정 1.3 이용안내 인용"Pgr은 '명문화된 삭제규정'이 반드시 필요하지 않은 분을 환영합니다.법 없이도 사는 사람, 남에게 상처를 주지 않으면서 같이 이야기 나눌 수 있는 분이면 좋겠습니다."
12/10/03 23:25
죄송하지만 주문이 이미 처리 단계에 있습니다. 해당 처리는 하루~이틀 비지니스 데이 (일하는날) 정도 입니다. 그리고 고객들에게 주문에 어떠한 변경을 하기 전에 이 처리 시간을 허용해 줄 것을 요청 합니다.
한마디로 하루 정도 걸리니 그 이후에나 주문에 대해 변경 해줄 수 있다는 소리인듯 싶네요...
12/10/03 23:28
LaShonda: I do apologize.But yes in 2 days you can call us back.
LaShonda: I have not heard from you for a few moments. Are you still with me? 이건 무슨 말인가요?? ㅠ
12/10/03 23:30
정말 죄송합니다. 그러나, 네, 이틀 후에 다시 우리에게 연락하실 수 있습니다.
잠시동안 당신으로부터 어떠한 것도 들을 수 없었습니다. 아직 여기에 계신가요?
12/10/03 23:33
LaShonda: I do apologize. But at this time I wouldn't be able to ,but after the time frame is up you would be able to cancel.
정말 죄송하지만 이것도 부탁드리겠습니다 ㅠ
12/10/03 23:34
그냥.,. 통틀어서 이렇게 대답하세요.
I understood what you said, and I guess I wouldn't be able to make any change at the moment. I would try to contact another customer representative within few days. Thanks and have a great day.
12/10/03 23:36
내용을 요약하자면.
현재 주문이 "프로세스" 단계라서 지금은 아무것도 해줄수 있는게 없다는게 그분의 말씀입니다. 이 "프로세스"단계는 일하는 날만 세는 기준으로 1-2일 걸리구요, 이 프로세스단계가 있는 이유는 중간에 고객님들이 주문 내역을 바꾸고 싶을때 바꿀수 있도록 잠깐 쉬어가는 단계입니다. 1-2일 뒤에 이 "프로세스" 단계가 끝나면 결제가 되고, 완전히 결제가 되면 그 이후에 환불받으실수있으실것 같습니다.
12/10/03 23:39
Thank you for choosing Carter's | OshKosh B'gosh. A customer service representative will be with you shortly.
You are not currently connected to a chat representative. You are now chatting with 'LaShonda' Sook Hwa shin: hi LaShonda: Good Morning.Thank you for contacting Carter's/Oshkosh Bgosh.How can I assist you today? Sook Hwa shin: I want to cancel my product LaShonda: How long ago did you place this order? Sook Hwa shin: wait some minute Sook Hwa shin: maybe Sook Hwa shin: 17 hours ago LaShonda: Could you please confirm the phone number on the order? LaShonda: LaShonda: Thank you. Sook Hwa shin: I want to cancel all of product Sook Hwa shin: can you do that? LaShonda: One moment please. Could you confirm the phone number on the order? Sook Hwa shin: I had ordered some product from korea Sook Hwa shin: so, Just say my phone number? LaShonda: Yes could you confirm the phone number? Sook Hwa shin: 010XXXXXXXX LaShonda: Thank you. Sook Hwa shin: a..... Sook Hwa shin: sorry Sook Hwa shin: I say other number LaShonda: Thank you.Could you please confirm the phone number that was placed on the order? Sook Hwa shin: wait minute Sook Hwa shin: 201-568-XXXX LaShonda: Thank you. Sook Hwa shin: can you comfirm? LaShonda: That is the correct number.Thank you. Sook Hwa shin: so, all of product are canceled? LaShonda: I do apologize .But unfortunately your order is still in our processing stage.This process LaShonda: is 1-2 business days.And we do ask our customers to please allow this time frame to pass LaShonda: before trying to make any changes or modifications to their order. LaShonda: Sook Hwa shin: so, I can't cancel my order? LaShonda: I do apologize .But unfortunately you would not be able to cancel your order at this time. Sook Hwa shin: when I change my order? Sook Hwa shin: If I can cancel my order Sook Hwa shin: I want to change size Sook Hwa shin: ?? LaShonda: I would advise you to give us a call back in about 2 days. Sook Hwa shin: before 2 days? LaShonda: I do apologize.But yes in 2 days you can call us back. LaShonda: I have not heard from you for a few moments. Are you still with me? Sook Hwa shin: yes Sook Hwa shin: I'm sorry Sook Hwa shin: I didn't understand u saying Sook Hwa shin: because I'm korean Sook Hwa shin: so, take many time LaShonda: I do apologize.But you would need to contact us back in about 2 days to be able to cancel this order. Sook Hwa shin: a Sook Hwa shin: so If I contact in now Sook Hwa shin: you can change my order right? Sook Hwa shin: ?? LaShonda: I do apologize. But at this time I wouldn't be able to ,but after the time frame is up you would be able to cancel. LaShonda: Are you still with me? Sook Hwa shin: yes Sook Hwa shin: If I contact you after 2 days Sook Hwa shin: I can cancel or change right? LaShonda: Yes you would be able to cancel your order at that time. Sook Hwa shin: ok thank you Sook Hwa shin: have a great day LaShonda: You're welcome .And you have a great day as well. LaShonda: Thank you for chatting with us today. We value your feedback. Please click the 'Close' button at top right to answer a few questions about your experience with us today. 전문입니다. 위에 도움 주신분들 정말 감사하구요 ㅠ 영어의 필요성을 새삼 느끼네요 다시 한번 정말 감사합니다!!
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